Refund policy
Last updated on May 15, 2026
At NJ Lifestyle, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.
All Sales Are Final
We currently do not offer returns or exchanges once an order has been placed and successfully delivered.
Returns or exchanges will not be accepted for reasons including but not limited to:
- Change of mind
- Size or fit issues
- Color or design preference
(Actual product colors may vary slightly due to lighting, photography, or screen settings.) - Sale items or discounted products
- Gift cards or promotional purchases
Damaged, Defective, or Incorrect Products
We take quality seriously. If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with the following details:
- Your order number
- Clear photos or videos showing the issue
After verification, our team will review the issue and provide a suitable resolution at our discretion.
Please note that complaints made after 48 hours of delivery will not be accepted.
Return Shipping Charges
If a return request is approved under exceptional circumstances, a return shipping fee of ₹150 will be charged to the customer. This amount may be deducted from the refund amount during processing.
Refund Process
If a refund is approved, it will be processed to the original payment method within 5–10 business days after approval and verification. Processing time may vary depending on your bank or payment provider.
Order Cancellation
Orders cannot be cancelled, changed, or modified once they have been confirmed and processed.
Contact Us
If you have any questions regarding this policy or need clarification before placing an order, please contact us:
NJ Lifestyle
A-7 Sumeru City Mall, Near Sudama Chowk,
Hans Society, Padsala Banglows,
Mota Varachha, Surat, Gujarat – 394101
Phone: +91 7575057539
Email: njwesternwer@gmail.com
By placing an order on our website, you agree to this Return & Refund Policy.